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Contact NLO: +31 (0)70 331 25 00
Paul Monster

Paul Monster

Manager Operations
I am NLO’s Operations Manager and responsible for its operating processes. These include European validations, recordals and renewals. I’m also responsible for illustrations and search & watch.

It is vital for these processes to be completed promptly and without mistakes. My job is to oversee the various processes and ensure highly motivated employees and satisfied clients. I know how important it is to continually look for ways to improve our processes and I enjoy discussing with our clients how we can further improve our services.

Satisfied employees mean satisfied clients, and therefore I know how important it is to go the extra mile.

I have a broad management experience in Business Process Management, Business Transformations (i.e. organisational change) and Operations. As I see it, satisfied employees mean satisfied clients, and therefore I know how important it is to go the extra mile. The focus within NLO is on ensuring full control of administrative processes to prevent errors and ensure ‘worry-free’ relationships for our clients. My passion for languages (I speak five) makes working for NLO and its international clients really enjoyable.

Education

  • MSc. Business Administration, Erasmus University, majoring in Strategic Management
  • MSc. Business Administration CEMS (European title), University of Cologne, majoring in Finance