Which enables me to see things from their point of view and act accordingly. Not just by developing new services, like managing their entire correspondence with NLO. It can also be as simple as changing a small step in our processes to accommodate them in a better way.
In addition to all the usual aspects of an IP firm, I am constantly seeking to develop services one step further. Maintaining excellent business relations with both clients and associates is one of the key elements of NLO's continued success.