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Contact NLO: +31 (0)70 331 25 00

Disclaimer & Privacy

Disclaimer

The information provided below governs your use of all nlo.eu and/or nloshieldmark website pages. By using the website, you accept the terms and conditions of these websites and agree to be legally bound by them. These terms and conditions are governed by Dutch law and all parties agree to the exclusive jurisdiction of the Amsterdam District Court.

The N.V. Nederlandsch Octrooibureau website, the NLO Shieldmark B.V. website and/or the NLO bvba website (hereafter referred to as ‘NLO’ and/or ‘NLO Shieldmark’) are intended for information purposes only. This means that no rights can be derived from these websites in any way. NLO will not accept liability for any losses or damage arising from using the websites or from using the information they contain.

Intellectual property

Unless otherwise stated, NLO owns all information shared on these websites, including all copyrights and other intellectual property rights.

Privacy statement

We are committed to protecting the privacy of our website visitors and we ensure that any personal information provided is treated with the strictest confidentiality. We process our visitors’ personal data in a manner that is compliant with the General Data Protection Regulation (GDPR) and the Dutch Telecommunications Act.

Who is responsible?

NLO qualifies as the controller for the purposes of processing personal data in the following circumstances:

  • Processing personal data within the scope of the client relationship with NLO or with potential clients that NLO has contacted or wishes to contact.
  • Processing personal data of NLO website visitors.
  • Processing personal data of recipients of NLO newsletters, campaign materials and commercial emails.
  • Processing all other personal data pertaining to people that contact NLO or whose personal data NLO processes.

A different policy applies to NLO partners, employees, agency staff, external hires, student/interns and job applicants.

What type of personal data is processed by NLO?

NLO processes personal data provided by you, data generated during a website visit, data generated when reading electronical newsletters and personal data obtained from alternative sources, such as business-oriented social media platforms. This involves the following types of data:

  • Personal data provided by you.
  • Personal data generated during a website visit or when reading electronic newsletters, commercial emails or other related technologies.
  • Personal data obtained from alternative public sources, such as social media platforms and public registers.

NLO websites contain social media buttons and hyperlinks to other websites. NLO cannot be held responsible for the content of those websites or the services provided by the social media platforms in question. Equally, we cannot be held responsible for their privacy policy or the use of cookies on these websites and social media platforms.

Purposes

NLO will use your personal data:

  • To perform a contract to provide the services for which you have engaged NLO.
  • To fulfil our statutory obligations.
  • To stay in contact with you.
  • To update your contact details in our client system so we can send you newsletters, updates, invitations to events and seminars, and any other requested information.
  • To improve our product and service information, and launch targeted marketing campaigns.
  • To conduct and analyse customer satisfaction surveys.
  • To generate user statistics for the NLO website.
  • To ensure access control and office security by registering your name when you visit one of our offices.

Legal basis for processing personal data

NLO only processes personal data in accordance with the lawful grounds specified in Article 6(1) of the GDPR. The following lawful grounds apply:

  • Consent. If you consented to having your personal data processed by us, you can withdraw this consent at any time you wish.
  • Performance of a contract. If you engage us to provide service to you, we will only process your personal data to the extent required for a contract to be performed.
  • A legal obligation.
  • A legitimate interest.

One example of how NLO might use your contact information is to keep you posted on news and events through newsletters, commercial emails and/or invitations to seminars or events.

Processors

NLO outsources personal data processing to third-party processors. The processing agreements NLO enters into with these processors satisfy the GDPR requirements. Some of the third parties we collaborate with are IT service providers that supply software (software as a service) or hosting services, or that ensure our systems are secure and run smoothly. We also use the services of third parties when sending newsletters and commercial emails.

Sharing personal data with third parties

On occasion, we may be required to share your personal data with third parties. This may be necessary in certain circumstances when dealing with the specifics of your case. Certain legal obligations also require us to disclose personal data to third parties. Personal data will be disclosed to third parties in the following circumstances:

  • A court ruling legally requires us to disclose personal data to third parties.
  • Your personal data will not be disclosed to third parties for commercial purposes, unless we organise a joint activity, such as an event or seminar, in collaboration with another organisation. In such cases, we will only exchange the required contact details.
  • Personal data may also be disclosed to third parties in the event that NLO is sold, or one of its subsidiaries is sold, or that it is subject to restructuring or a merger.

Transfer of data to third parties outside the European Economic Area

In certain circumstances, we may be required to transfer personal data to a third party based outside the European Economic Area (EEA). This may be necessary, for instance, if an expert who lives outside the EEA needs to deal with your case.

Data retention

NLO will not retain personal data for any longer than is required for the purposes of the processing or based on a legal obligation.

Security

NLO will take appropriate measures to ensure that the personal data it processes is secure and follows the relevant requirements and guidelines.

Any questions or complaints?

The GDPR ensures that everyone has certain rights they can exercise regarding their personal data. In some instances, you have the right to access to, rectification and erasure of your personal data. In addition, you are entitled, in certain circumstances, to object to your data being processed. Alternatively, you can request that the use of your personal data be restricted. Subject to conditions, you may even be allowed to request your data and transfer it to another party. If you have any questions about these rights, please do not hesitate to contact us on +31 (0)70 331 25 00 or email us at info@nlo.eu.

Use of cookies

Our website uses cookies. This means when you first visit our website, you will receive a notification that explicitly requests your consent for the use of cookies. Cookies are small text files that are stored on the hard drive of your computer or mobile device when you visit a website. We use cookies to help our website remember information about your settings and preferences, such as your language preference for the website. You can always delete cookies from your hard drive. Your browser can also be set up in such a way that it blocks cookies. To find out how to do this, please see the Help section of your browser.

Google Analytics

We use Google Analytics to collect information about how visitors use our website and to analyse the effectiveness of AdWords in terms of Google search results. The collected information, including the IP address of your computer, is sent to Google, which stores this information on servers in the United States. For more information, please read Google’s privacy policy or for more specific information read Google Analytics’ privacy policy. Google uses this information to monitor how our websites are used, to compile reports about our websites and to give advertisers information on the effectiveness of their campaigns. Google may pass on this information to third parties if legally required to do so or if these third parties process the data on Google’s behalf. We have no control over this. We have not given Google permission to use the Analytics information for other Google services.

Hotjar

Hotjar allows us to gain insight into the clicking and scrolling habits of website users, but this information is anonymised so that it cannot be traced back to people.

Newsletter

NLO sends subscribers a newsletter, which covers topics such as intellectual property, our services and other related matters. We use Mailplus, Spotler’s email marketing software, to process data provided by our subscribers in their registration forms. Your email address will only be added to the list of subscribers with your explicit consent. To unsubscribe from the newsletter, click on the link provided in each newsletter. The list of subscribers will not be disclosed to third parties.

Facebook and LinkedIn

This website contains buttons allowing you to endorse or share certain pages on social media such as Facebook and LinkedIn. Facebook enables these buttons either directly or by means of a code. The code stores a cookie on your hard drive (see the explanation above). Please be sure to read the privacy statements of both Facebook and LinkedIn (these are amended regularly) to see how they treat your personal data that is processed using this code.

Amendments to Privacy Statement

NLO reserves the right to amend or change this Privacy Statement at any time and for any reason.